Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@ecrochetproject.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, feel free to contact us at info@ecrochetproject.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

• The item is defective or damaged
• You received the wrong item

We’ll evaluate the issue and work to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Sale items
• Digital downloads (patterns, tutorials, or e-books)
• Gift cards

Exchanges

The fastest way to get the item you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we will notify you if your refund is approved or denied. If approved, the refund will be processed automatically to your original payment method.

Please note that it may take some time for your bank or credit card provider to process and post the refund.

If you have any questions about our refund policy, feel free to reach out to us at info@ecrochetproject.com.